Need help knowing your exact iPhone model? Please note we do not offer exchanges on incorrectly placed iPhone sizes. Here is a helpful guide on how to know: Identifying Your iPhone.
Case Care & Protection
To ensure your case is always looking on point, we have a few easy tips to follow! Since our Hiipsy cases are specialized and made just for you, we highly recommend you care for it like you would your favorite piece of jewelry or purse. Our case is made with high quality cruelty-free pebbled leather to deliver that luxurious feel without the harm! With that said our case is not meant for rugged use.
- Avoid rubbing your case against any rough surfaces to reduce scratching. This will also help preserve the life of your letters. The materials we use are some of the same and similar to what a lot of jewelry companies use. So we recommend treating them like your favorite piece of jewelry!
- Avoid rubbing your case against any dark materials/surfaces which can rub onto your case.
- Protect your case from humidity and high temperatures, and avoid harsh chemicals or extended periods in direct sunlight. This can cause overall wear.
- If any marking appears, simply take a soft damp cloth and dab it until cleaned, then dry it right after.
Our Hiipsy case will have normal wear and tear over time, but trying your best to follow these tips will help preserve the look longer. Please treat your case with the same care and love as we did when we created it. 💗
1 Year Warranty
What We Cover: Hiipsy has a limited warranty that covers manufacturers’ defects for 12 months from delivery of item. This warranty covers faults in materials and workmanship that are a direct result of manufacturing processes and does not apply to damage caused by misuse, or normal wear and tear.
Wear and tear: Generated from daily use and can be from coming in contact with harsh substances, surfaces or chemicals, that may cause scratching, excessive exposure in direct sunlight, high humidity and temperature extremes. This includes any breakage due to misusage of the case. It is at the discretion of our Customer Service Representative whether the faulty item will be replaced.